Gemstone Universe
  • Responsible Jewellery Council
  • ICA
  • Indo-American Chamber of Commerce - IACC
  • Gemological Institute Of America - GIA

The World’s Favourite Destination to Buy Gemstones Online. The authority on Jyotish Gemstones & Astrological Gemstones

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    Regarding Return and Refunds

    • What is your return and refund policy

      Detailed returns and refunds policy can be accessed at the link given below:

      Gem certification

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    • What if I want to cancel the order, will I get full refund / is there any card charges deducted?

      In case the order is cancelled from your end after 2 business day of placing the order:

      In case of payments through Credit Card, the payment processing charges (5%) charged by 2checkout.com are non-refundable.

      For payments through direct bank transfer, no payment transaction fees are deducted. Full amount is refunded back.

      In case the order is cancelled after 5 business days of placing the order & if the product is already ready,

      • In case of payments through Credit Card, in addition to the payment processing charges (5%) charged by 2checkout.com, the ring/pendant making charges applicable are non-refundable.

      • For payments through direct bank transfer, no payment transaction fees are deducted. However the ring / pendant making charges as applicable will be deducted and balance amount is refunded back.

       

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    • My question is not listed here.

      Please send an e-mail to service@gemstoneuniverse.com and if it is a valid question we shall try to get back to you in 1 business day if you are an existing patron or in 3-5 business days. You can call us during office hours. Details can be accessed at the link below:

      Contact Us

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    Call us: India: +91-80-25216611/+91-9448207777, USA/Canada: 1-888-864-1187, UK: 0-808-189-0483. Copyright © gemstoneuniverse.com. All materials presented here are protected by copyright laws. Unauthorized copying, duplication, transmission for commercial purposes, plagiarism will attract severe legal penalties.