Gemstone Universe
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  • Indo-American Chamber of Commerce - IACC
  • Gemological Institute Of America - GIA

The World’s Favourite Destination to Buy Gemstones Online. The authority on Jyotish Gemstones & Astrological Gemstones

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    Regarding Return and Refunds

    • What is your return and refund policy

      Detailed returns and refunds policy can be accessed at the link given below:

      Gemstoneuniverse Sterling Returns & Refunds Policy

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    • What if I want to cancel the order, will I get full refund / is there any card charges deducted?

      In case the order is cancelled from your end, after placement of the order the following charges shall be deducted and balance shall be refunded:

      a. In case of payments through 2Checkout.com payment gateway, the payment processing charges (5.5% of the final order value plus $ 0.45) charged by 2checkout.com at actual are non-refundable.
      2checkout.com payment gateway is only for export orders.

      b. For payments through direct bank transfer, no payment transaction fees are deducted. Full amount is refunded back.

      c. In case of payments through Payu Money payment gateway, the payment processing charges (3.422 % of the actual order value, towards the processing charges inclusive of the applicable GST (18%)) charged by Payu money payment gateway at actual are non-refundable. It is applicable for all credit card, debit card, net banking and other wallet payments. In case of Amex card payment, the processing charges are 4.6% inclusive of the applicable GST (18%).

      d. In case of payments through Secure EBS payment gateway, the payment processing charges (2.655 % on the actual order value, towards the processing charges inclusive of the applicable GST (18%)) charged by Secure EBS payment gateway, at actual are non-refundable. It is applicable for all credit card, debit card, net banking and other wallet payments. In case of Amex card payment, the processing charges are 5.9% inclusive of the applicable GST (18%).

      In case the order is cancelled after 5 business days of placing the order & if the product is already ready,

      i. In case of payments through any of the above payment gateways, in addition to the respective payment processing charges (5%) charged for processing the order, the ring/pendant making charges as applicable are non-refundable.

      ii. For payments through direct bank transfer, no payment transaction fees are deducted. However the ring / pendant making charges as applicable will be deducted and balance amount is refunded back.

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    • My question is not listed here.

      Please send an e-mail to service@gemstoneuniverse.com and if it is a valid question we shall try to get back to you in 1 business day if you are an existing patron or in 3-5 business days. You can call us during office hours. Details can be accessed at the link below:

      Contact Us

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    Call us: India: +91-80-25216611/+91-9448207777, USA/Canada: 1-888-864-1187, UK: 0-808-189-0483. Copyright © gemstoneuniverse.com. All materials presented here are protected by copyright laws. Unauthorized copying, duplication, transmission for commercial purposes, plagiarism will attract severe legal penalties.