Coronavirus Advisory for Shipments, Gem reports, Boutique Store, Face to Face Consultations More Info
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    Gemstoneuniverse Coronavirus Update March 27, 2020

    Gemstoneuniverse Coronavirus Update March 21, 2020

    Effective March 21 until further Notice.

    Clicking on underlined hyperlinks will give more information about a particular topic. You can always come back to this page.

    All Updates as and when necessary will appear on this page itself with date stamp

    For Daily updates as the Situation develops please see the posts at the Gemstoneuniverse Facebook Page by clicking here.

    Dear Patrons, Clients, Friends, Partners and Viewers,

    At the very outset thank you for the exemplary understanding of the emergency coronavirus situation. You have been exceptional. We hope and pray that you are healthy and happy and wish the same for your loved ones.

    You are well aware of the situation yourself so there is no need for lengthy explanations and expositions. Please refer to image above. For the greater good and containment we at Gemstoneuniverse have decided to suspend operations at office and store locations temporarily worldwide.

    These changes have been necessitated due to extraordinary developments including flight cancellations etc. We will try our best to give you support remotely.

    Some Delays are expected.

    Online Support by Email is available as of now

    Preferred Modes of Communication

    1. Email

    2. Whatsapp

    3. Call only if required and emergency.

    These are the recommendations and plan of action for various services classified under relevant heads.

    Online Gem reports and recommendations

    As most of the people are working from home there is a sudden increase in Gemstone Recommendations. We will try our best to deliver these on time as stated on the Gemstoneuniverse website and service FAQ’S. Please bear with us in case of some delays as we co-ordinate across time zones and poor internet connectivity at some Places. Kindly refer to Guruji’s appeal in video embedded above.

    For face to face consultations at Gemstoneuniverse Centre of Excellence Bangalore

    We are aware that you have patiently waited for your appointment and booked your appointment several days in advance. All consults have temporarily moved online. All new Bangalore consultations with Abhijita Kulshrestha will also be done online. For Help and facilitating your consultations we shall call and co ordinate with you. In case you have the need to connect with us please call +91-9448207777 or connect with Mr. Johnson at +91-9591322720. Preferred timings: 10:30 am-19:30 PM IST( Indian Standard Time). For Time Zone converter please click here.

    Gemstoneuniverse Boutique Store Bangalore and walk in Patrons

    Store Operations at Bangalore will be closed from March 23, 2020 until further notice. All existing deliveries have been completed and patrons who have placed new orders have been communicated about approximate delivery times.

    International Shipments To USA/ Other International Locations:

    We will do our due diligence before shipping your package and will also take clerance from you personally before shipping your package.

    From March 23, 2020 – Till Clear information available.

    No Shipments will be done for the above specified time period. The foreign post office and appraisal staff for international shipments have temporarily stopped operations following the coronavirus guidelines. In addition to above several countries have closed borders and there is shortage of staff in vital positions. In such a situation tracking etc of the package is suspect.

    We highly recommend that we keep store your packages in our sealed vault and ship it as and when we can guarantee reasonably predictable outcomes and clear shipping and delivery information.

    This Notice below was posted on March 14, 2020( In Italics) . For majority of clients who followed these guidelines we have done the needful as per the information below.

    The USA has implemented stopping of all cargo movement to the USA routed through Europe for a month. This will cause delay in delivery of your packages. Your packages are ready and we recommend that we wait to ship your package till the situation normalizes. This will ensure safety of your package. Those who do not want to wait please inform us and we shall ship it. The customer care will be connecting with you with this same message to know your views. We shall do as per your decision.

    Shipments and Delivery Times In India

    India has entered into the critical phase of this pandemic( There is a lockdown till April 14th as of now). We will keep your packages ready and ship when there is reasonable and tangible information and guarantee of delivery. For clarity on shipping in India in case of further queries kindly send us an email.

    Gemstoneuniverse Factory and Workshops

    The factory and workshops where your rings and pendants get made will remain closed from March 23, 2020- April 14th, 2020 till further notice. We will communicate real time as the situation unfolds. In case you feel the need to reach out please reach out to us by email.

    International Appointments and partners: We suggest that you suspend all non essential travel for 3 months till this situation normalizes. We are doing the needful for those who have already scheduled their appointments. The needful has been done with reasonable good outcomes for already scheduled appointments and meetings.

    Gemstone Prices and supply chain: We have reported on our Facebook page about the latest situation in demand, supply and prices. Scarcity is predicted for Good quality Gemstones and prices will move higher. As per Gemstoneuniverse promise and tradition followed for 23 years once a Gem is listed at a particular price we never change the price however extraordinary the situation economic or otherwise.( Please note that sometimes slight price changes occur due to real time currency movement and exchange rates as mandated by the RBI( Reserve Bank of India). We have no control over this. From our side there is one universal price worldwide. The aware ones amongst you will factor in currency value fluctuations and gold prices- Our duty at Gemstoneuniverse is keep you aware and ready!

    - A Gem is for a Gem. What is destined for you will be yours and nobody can change that.

    Some other links given below for relevant information. Do click and read if inclined:

    An order was politely declined.

    An example of Sapphire roughs currently stuck in Sri Lanka

    Recommendations & Guidelines Issued by the Honourable Prime Minister of India.

    Lockdown in Italy and how it impacts the Gemstone Supply Chain.

    A reply to a review to give you a fair idea of how different individuals and departments across the Globe at Gemstoneuniverse are co-ordinating. Please refer to the reply of the review

    We pray for your safety and the safety of your loved ones. Stay healthy, stay happy and stay positive. Wish you the very best- Team Gemstoneuniverse

    www.gemstoneuniverse.com

    Update as on March 14th 2020.

     

     

    #coronavirus update:

    Dear Gemstoneuniverse Patrons/Clients/Partners/Friends- You are aware of the extraordinary circumstances that have developed due to the COVID-19 situation. We at Gemstoneuniverse are following the CDC & WHO guidelines for prevention and all necessary mechanisms and procedures for possible prevention of spread of the virus are being implemented and undertaken. Following these recommendations will Help:

    For face to face consultations at Gemstoneuniverse Center of Excellence Bangalore: We are aware that you have patiently waited for your appointment and booked your appointment several days in advance. Those who do not have any symptoms kindly wear a mask and come for consultation. Those who are having symptoms of fever, cough, flu etc. We request you to call us and inform. It is best to follow the Doctor's advice, stay at home, rest and recover. We shall reschedule your appointment when you are ok and you will be given priority. The customer care will also inform you of the same by a phone call as well as message.

    International Shipments To USA: The USA has implemented stopping of all cargo movement to the USA routed through Europe for a month. This will cause delay in delivery of your packages.Your packages are ready and we recommend that we wait to ship your package till the situation normalizes. This will ensure safety of your package. Those who do not want to wait please inform us and we shall ship it. The customer care will be connecting with you with this same message to know your views. We shall do as per your decision.

    Shipments in India: These are as per schedule and there is no delay as of now or any change from the normal shipment pattern. Packages getting ready will be shipped to you as per the shipment timelines and policies stated on the Gemstoneuniverse Website.

    International Appointments and partners: We suggest that you suspend all non essential travel for 3 months till this situation normalizes. We are doing the needful for those who have already scheduled their appointments.

    Gemstone Prices and supply chain: We have reported on our facebook page about the latest situation in demand, supply and prices. Scarcity is predicted for Good quality Gemstones and prices will move higher. As per Gemstoneuniverse promise and tradition followed for 23 years once a Gem is listed at a particular price we never change the price however extraordinary the situation economic or otherwise.

    - A Gem is for a Gem. What is destined for you will be yours and nobody can change that.

    We pray for your safety and the safety of your loved ones. Stay healthy, stay happy and stay positive. Wish you the very best- Team Gemstoneuniverse

    www.gemstoneuniverse.com
     
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