Gemstoneuniverse.com - The Gold Standard in Planetary Gemology
As the Gold Standard in Planetary Gemology with the goal of 100% error free Gem Therapy- Gemstoneuniverse has always been very- very conscientious and has remained above board in its dealing with every single individual it takes on in the capacity of a ‘client’.
However, spoiler alert sounded for us the first time when an individual went beyond the limits of propriety and engaged in disappointing behaviour despite due procedures at our end, in fact it has been a service where we have stretched our self and gone beyond the call of duty to ensure customer satisfaction. With current resources such as articles, videos, high quality images and blogs crossing 4000+ we try our best to serve Planetary Gem Therapy and empower our clients to get solutions by Gem Recommendation and true Jyotish Gemstones.
It made us sit back and wonder whether a slogan similar to caveat emptor has been devised for the sellers/ service providers. Gemstoneuniverse has been very straight, moving with a very linear perspective about our responsibility to our clients/ customers. This particular event of bad client attitude left a bad taste in the mouth.
It is not so surprising anymore to see the number of results Google throws up when you key in the term ‘Bad client’. In fact there is an important piece of wisdom given at the outset – One of the best ways to maintain good relationships with clients is to avoid the bad clients in the first place. There are several indicators mentioned that are characteristic to a ‘bad client’.
At Gemstoneuniverse we begin with a belief in the goodness and sincerity of individuals we interact with and it is very much a part of the core values and culture followed within this organization.
Our impeccable record is there for one and all to see through testimonials of the multitude of clients. Also the volumes would not manifest without dedicated work and quality controls in place. Gemstoneuniverse has been awarded Excellence in Exports Award for 5 straight years from the Jewellers Association. This award is given to companies for excellence in business practices, exceptional product quality and the sheer range of clientele worldwide, the company caters to! Need we say more? Every product that is shipped out of here passes through stringent checks and control points to get the necessary certification. Please go through Gemstoneuniverse’s certification process . It is this process that endears us to our clients worldwide.
Also there is such a great degree of transparency in our dealings that many products get a mention on the blog with its description, exact cost and the patron location. There’s practically nothing to hide.
We do believe that we do good work and it is definitely unsettling for our competitors and enough to stir up a fair amount of insecurity. There will always be someone hacking away at your roots if you are doing something worthwhile.
We do encounter bad eggs, which are just sniffing around for information. But much to their dismay, the technical, legal and technological arm at Gemstoneuniverse is sound and has systems and devices in place to ensure tracking of individuals with malicious intent and bring them to justice. Detailed records of all communication are maintained for reference.
Then there are also people who try to pose as buyers and are in turn looking for a kill by selling products further on auction websites. We would like to inform you that no third party has the rights to sell Gemstoneuniverse products. We have no franchisees or agents or dealer.
We remain committed to our mission and will continue to do our best. Meanwhile, do lie back tonight and give a thought to your duty as a client, beside your privileges…for once!
Some Example Cases where we reserve the right in not taking on an Individual as a client/patron
At Gemstoneuniverse and Astro Journey we are driven by values of excellence and service and not by sales. For the two decades our consultancy fee has been constant and is charged just to keep trash out of our inbox.
Today we are the only organization in the world that has maximum world class professionals – each one certified and trained in top Gem Schools like the GIA after having the rich experience of training and working with Guruji Shrii Arnav himself.
For us every service or product that we provide is an opportunity to be, add value and contribute positively to an individual’s life and we take it very seriously.
Despite the sheer quantum of work we do, we ensure flawless products and services for flawless results and that’s why we are the Gold Standard and receive industry recognition and accolades from our clients worldwide. This can be viewed by the testimonials that we have on the website including the Video testimonials and the awards that we receive.
The sheer volume of work that we do and the results we deliver means that we have to optimize our time and the time of a professional is very valuable and limited. We have to give our best to our clients who have reposed faith in us.
In such a scenario, there are some cases where we feel that flaws can creep into our perfect process, which is unacceptable by our standards. Unlike selling Coffee or Books providing a Gemstone recommendation and a true Gemstone is comparatively a much more complicated task.
These are some example cases below where the management committee decides not to accept an order. This decision is final and no further communication is encouraged in this regard.
The basis on which we do not accept an order is statistics. We have a secure backup of the entire client interaction, communication for 20 years which is quite a lot. More than 90% of the time we have a precedent case on which we can ascertain the direction in which a transaction is going and if we feel that the client will not reap the benefits of Gem Therapy or there is a likelihood of errors coming in the goal of our 100% error free Gem Therapy or if we feel that we cannot serve you to 100% satisfaction we will not take you in the capacity of a client. This choice ensures that no transaction/ interaction is better than a bad transaction.
Some exceptional cases wherein clients mailing every 10 minutes(This can trigger off a spam alert by the mail server) and changing their gemstone, their ring design after a ring has already been made, getting paranoid about somebody touching them and the gem getting bad energy etc and then citing a medical condition such as OCD-Obsessive-Compulsive Disorder for the behaviour or You finding, researching and implementing Gem Therapy but your spouse getting better results than you are taken up by case to case basis. It is not possible to list every case here but with the following examples you shall get the drift.
Time reply rate to an e mail at our organization is a minimum 3 minutes average to a maximum 24 hours unless there are special cases that require more consideration, and these are personalized replies sent by Gem Professionals and not some kind of a customer service. To be able to do all this we would need to make a choice!
Some example cases wherein the order is not accepted:
You type in 1000 words for a question and a reply of 500 words is unacceptable.
(Well, the less said the better. There is a resource wherein we clearly explain about the quality of your question. This resource can be accessed by clicking here ). Everybody communicates differently. If your benchmark is the word count program rather than quality of the communication you need to make a different choice).
Changing an active sentence to passive or direct to indirect again and again is not our style of communication. Verbose answers do not imply effective solutions. Vedic astrology has very exact answers for specific questions. If you are looking for spiels or lengthy expositions, you should be looking out for a counselling session or discourses!
You Order a 1 question report and your question reads – Please tell me about my career for the next 10 years.
You order a Gemstone recommendation report and want to discuss your entire Astrology.
You forward our recommendation and report to several consultants without our permission, compromising on several important data that we would not like to be shared. Similarly you forward the recommendations of other consultants to us. We see this as a BIAS causing information that will surely shove objectivity required out of the window! This is one of the reasons that we do not offer sample reports too.
You order a report once and using the same report code you keep on asking fresh questions.
You order an entry level Emerald from the website wherein there is an accurate picture and high resolution video and the description reads 85% clarity levels and then you send a mail that reads: I just completed my order. I hope to receive my eye clean emerald very soon.
Most of your Astrology Information or Gemstone information is based on your custom online research and you have no idea about Divisional charts or color/ tonal quality of the Gemstone and still would like to keep discussing your information.
You have consulted somebody else and you expect us to answer why the other Astrologer said this/ recommend this. This question should be put to the person to whom you have consulted and who would be in a better position to explain. Our reports are done by professionals and are detailed and we can just speak for ourselves.
You track down Patrons of Gemstoneuniverse who have graciously given Video Testimonials with their names and designations and try to contact them without their permission. It is a violation of privacy and what you call as tracking/ verification is stalking. You create fake profiles on the social network and send messages to Gemstoneuniverse clients and patrons who have given reviews or engage on our social page. Please understand that you have a lack of faith despite all information presented in a transparent way and you can contact Gemstoneuniverse experts anytime . With this mindset you will not have any positive results from your gem therapy.
Please go through
You have no idea about Planetary Gem Therapy and Jyotish Gemstones and for you a Gemstone is just a commodity and in your communication you send veiled threats to write a bad review etc.
In such cases, it becomes amply clear to the management that you do not understand what we exactly do and do not value the time of a professional.
In similar cases we will not take you on as a client/ patron.
This is to ensure that we provide flawless products and services that lead to flawless results and those who are genuine patrons get the maximum attention and also those patrons who do not agree with the above information are not disappointed. With a million plus visitors and numerous patrons, a vision to serve and the goal of 100% error free Gem therapy we have to make a choice.
Much as we value your patronage, our value and dedication to our patrons and the value addition that we bring to the world of Planetary Gemology forces us to make this choice. We wish you well in life.
You will just get a single line mail stating, based on Statistics we cannot process this order and a link to this page.
This decision is final and no further communication is encouraged in this regard.
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Deo Amabiles Et Hominibus-Pleasing to God and to Men