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    Gemstoneuniverse “No Questions Asked” Easy Refunds & Lifetime Exchange Policy



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    Gemstoneuniverse-Delivering Unmatched Excellence and Values for 2 Decades

    A Promise Kept and Honoured for 20 Years

    Gemstoneuniverse & Astro Journey take great pride in offering you the best refund and exchange policy available in the Industry so that you can buy with total peace of mind and have assurance of value of your precious product.

    With 20 years focus on Gem Therapy, this policy is formulated to give the best in class assurance so that your focus is completely on the success of 100 % Error Free Gem Therapy.

    Within 30 days of Delivery (Days are counted from the date of delivery of the product)

    Country/ Product India United States All Other countries Remarks
    Loose Gemstones (all) 100% of Product Value. Shipped Back to us by Insured Speed post to Bangalore, India 100% of Product Value. Shipped Back to us by Insured Courier UPS/ FedEx/ USPS to our facilitation center in the United States 100% of Product Value. Shipped Back to us by Insured Speed post to Bangalore, India Product should be sent back in an unused condition with all certification/s, original invoice.
    Gemstones set in Gold and Silver as rings, Pendants and Talismans Same as Above Same as Above Same as Above

    Same as Above

    Notes:

    - This Policy is registered with Tax Authorities, Legal agencies and no refunds will be entertained in absence of Original Invoice with company seal. No further communication in this matter shall be entertained if any document is missing. For legal compliance we have to submit the original invoice as proof of refund. We request you to keep your documents safely.

    What is not refunded?

    - Shipping, handling and appraisal charges (If applicable).

    - Labour charges for making of rings/ pendants if any.

    - On Domestic Returns from India there will be a deduction of 3% on order value that accounts for the GST (Goods and Services Tax).

    - Card Charges/ Payment Gateway charges that you pay to the merchant/bank to process your order.

    From Day 31 to Lifetime (No refund only Exchange)

    Lifetime Upgrade Facility

    You can upgrade to a new Gem/S.  Applicable only if the new Purchase is equivalent or more in Value than the original Purchase.

    On the Exchanged Gemstone the 30 day refund is not applicable as stated above. The 30 day refund is applicable is only on a new purchase

    Country/ Product India United States All Other countries Remarks
    Loose Gemstones (all) No Refund No Refund No Refund No Refund
    * Organic Gemstones Natural Pearl, Red Coral, White Coral set in Gold and Silver as rings, Pendants and Talismans No Refund No Refund No Refund No Refund
    **Ruby, Yellow Sapphire, Diamond, White Sapphire, Blue Sapphire,Emerald 75% of Invoice Value subject to Gem condition. Shipped to Bangalore India by Insured Speed Post 75% of Invoice Value subject to Gem condition. Shipped to Bangalore India by Insured Speed Post 75% of Invoice Value subject to Gem condition. Shipped to Bangalore India by Insured Speed Post Product should be sent back with all certification/s, original invoice. In case of missing original invoice/certification no exchange request would be entertained. Hence Please keep your documents safely
    ***Red Garnet, Hessonite Garnet, Cat’s Eye Chrysoberyl, Moonstone, Peridot, Heliodor, Golden Beryl, Iolite, Amethyst 50% of Invoice Value subject to Gem condition. Shipped to Bangalore India by Insured Speed Post 50% of Invoice Value subject to Gem condition. Shipped to Bangalore India by Insured Speed Post 50% of Invoice Value subject to Gem condition. Shipped to Bangalore India by Insured Speed Post Product should be sent back with all certification/s, original invoice. In case of missing original invoice/certification no exchange request would ne entertained. Hence Please keep your documents safely

     

    What is not refunded?

    - Shipping, handling and appraisal charges (If applicable).

    - Labour charges for making of rings/ pendants if any.

    - On Domestic Returns from India there will be a deduction of 3% on order value that accounts for the GST (Goods and Services Tax).

    - Card Charges/ Payment Gateway Charges that you pay to the merchant/ Bank to process your order.

    * Organic Gemstones are very soft on the Moh’s Scale. These can waste with usage and hence no return and refund on organic Gemstones.

    *Terms & Conditions of refund and exchange:

    a. Refunds will be made in the currency of purchase

    b. For purchases within India the refund will be made by an account payee cheque or bank transfer and for products delivered to other countries the refund will be made by bank transfer only. For refund/ exchange within 6 months of purchase the funds can be reverted back to the credit/ debit card that you have used to make the purchase.

    c. Depending on the value and currency of the refunds it may take between 30-60 days from date of approval of refunds for the funds to reach you. This requires submission of original invoice and documents to the Tax authorities and the RBI in case the payment has to be made in foreign currency.

    d. Exchange should be for a product of equal or higher value. You can buy any product of your choice and it does not necessarily have to be from the same Gem family.

    e. Refund or Exchange is not available for products that have been altered and/or repaired, taken out of original settings or cracked.

    f. The adjustment in exchange value for wear & tear and damages, if any, will be arrived at by our Appraisers post inspection of the product.

    g. Gold or Silver purchased from us will be valued for exchange at the price published by the Jewelers’ Association, Bangalore on the day of exchange

    h. For exchanges-applicable taxes, labor charges, wastage, bank charges, credit card charges, appraisal charges, shipping and insurance charged on the original purchase are non-refundable

    I. Cost of return shipping & insurance will be borne by the Client

    j. No return/ refund/ exchange if original invoice and certification is missing. These have to be given in original as per directives of the law due to the precious nature of these goods and involvement of foreign currency etc.

    Please keep your documents safely. No further communication is entertained in this regard in case of missing original invoice and certificate/s. This rule is mandatory and we shall not be able to do anything in this regard due to laws and policies.

    Process for Refund or Exchange

    a. Please send us an email requesting for a refund.

    b. Do provide all the details asked for and attach pictures of the products and documents if requested ( Only if Requested)

    c. We will revert to you within 2 working days with a Return Authorization Number (RAN)

    d. Follow the instructions received with the Return Authorization Number (RAN) and ship us the product along with the original documents and invoice.

    e. On receipt of the shipment, we will inspect the product and confirm the refund/exchange and the value of the refund/exchange by email.

    f. If you are exchanging for product of higher value, you will now need to make the payment for the differential amount and communicate the same to us.

    g. Once the process is completed we will communicate the refund or shipping details (as applicable) to you

    So are you ready to enjoy...

    If your answer is YES, Then
    We welcome YOU to the Gemstoneuniverse Family!!!

    * This policy is subject to change without prior notice in case of policy changes by the Government or directives issued by financial or statutory bodies.

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    ** Gemstoneuniverse reserves the right to change this policy at any time. The rights of the customer will be governed by the policy at the time of purchase.

    *** Arbitration in case of dispute will be in Court in Bangalore, India.

    Call us: India: +91-80-25216611/+91-9448207777, USA/Canada: 1-888-864-1187, UK: 0-808-189-0483. Copyright © gemstoneuniverse.com. All materials presented here are protected by copyright laws. Unauthorized copying, duplication, transmission for commercial purposes, plagiarism will attract severe legal penalties.