Welcome, Guest

Gemstoneuniverse Trust Pilot

Third Party Reviews

Buy Gemstones Online, Jyotish Gemstones, Astrological Gemstones Gemstoneuniverse Guarantee

    Returns, Refunds and Buy Back

    And Finally the Biggest Guarantee- Honoured Since Inception in the year 2000

    Important Note: For All Sections

    Please preserve all original documents such as Invoice, Certificate/s, and Appraisal etc. No refund will be entertained in case of any missing document and no further communication in this matter shall be entertained if any document is missing.

    Please note that this policy is registered with the legal authorities, tax authorities and the Reserve bank of India. All refunds and returns will be entertained exactly as per the guidelines given here.

    On Domestic Returns from India there will be a deduction of 1% on order value that accounts for the VAT (Value Added Tax)

    Loose Gemstones

    30 day returns. Full Value of Gemstone refunded no questions asked provided the Gemstone is unused, un damaged- in their original form and not mounted in a ring/ pendant and sent along with documentation, invoice, certificates, free gifts, etc. The details of all gemstones are digitally documented. Shipping charges are not refunded. In case of using credit card there will be substraction of 5.5% of the order amount that is paid towards the credit card/ processing charges. If you have used paypal while ordering then there will be no processing charges that will be deducted. 30 days start from the day the package reaches you. No refunds on loose gemstones after 30 days.

    Lifetime Buy Back and Lifetime Upgrade Policy

    For Gemstones set in rings/ pendants we offer The Gemstoneuniverse lifetime buyback and the lifetime upgrade policy.

    If a gemstone that you buy is original, gem quality and authentic it will have value throughout your lifetime. In some cases, value will also increase manifold. This is generally the case for mostly all Gemstones at Gemstoneuniverse for they are fine, natural and untreated.

    For example, Blue and yellow sapphire lots that we were procuring for $270 per carat in the year 2004 is now available at a minimum price point of $700 per carat, provided one buys a minimum quantity of 250 carats or more.

    More Detailed story on Rubies – Soon to be Stuff of Legends & a New royal Lot

    You will understand that nature's capacity to replenish fine gems is also limited; hence the steep appreciation in value. Each single gemstone from Gemstoneuniverse is so unique, certified and original that we offer you a lifetime buyback facility and lifetime upgrade of the following gemstone categories:

    Lifetime Upgrade Policy
    90% Lifetime Buy back and Upgrade
    Gemstone Quality Upgrade

    This facility exists for those of our selected and esteemed patrons who have purchased valuable Planetary Gemstones have experienced good benefits and want to wear a better quality Gemstone, which in turn will have better effects for it will surpass the earlier gemstone on the 4C's of cut, color, clarity and carat weight.

    In such cases you have a lifetime value of 90% of your gemstone cost, minus the labour, appraisal, insurance and shipping cost. In case of using credit card there will be substraction of 5.5% of the order amount that is paid towards the credit card/ processing charges. If you have used paypal while ordering then there will be no processing charges that will be deducted.

    Only those individuals qualify for this section that chooses a new gemstone whose value is 30% or more than the original gemstone.

    75% Lifetime Buy Back
    Precious Gemstones only
    No Exchange Just Return

    On all Rubies, Yellow Sapphires, Blue Sapphires, Emeralds, White Sapphires and Diamonds you have a lifetime value of 75% of your gemstone cost, minus the labour, appraisal, insurance and shipping cost. This is flat 75% return. Please note if the gemstone is returned, it will have minor surface scratches and blemishes etc. which come with normal use. This gemstone will again go to the cutting and polishing centre. This incurs cutting and polishing costs and some kind of mineral wastage during a recut hence 75%. . In case of using credit card there will be substraction of 5.5% of the order amount that is paid towards the credit card/ processing charges. If you have used paypal while ordering then there will be no processing charges that will be deducted.

    Note: As per sacred tenets of Gemology a single consecrated gem can be used by a loved one or a blood relative. Once a Gem is sold and returned it is never listed back at Gemstoneuniverse online inventory of Jyotish Gemstones. A returned gemstone is sent to Gemstoneuniverse Buying Division to be sold for Jewellery.

    Each single product that we ship out is digitally catalogued. You can browse real time figures and statistics of more than a 1000 finished pieces on the Gemstoneuniverse Blog. A returned gemstone will make it back to Gemstoneuniverse buying division to be sold for Jewellery or investment but it will NOT make it again to the Gemstoneuniverse online inventory.

    Note: As of 01st January 2015, our return rate is a minuscule .2 % down from .5% since 2011 because of our goal of a 100% error free gem therapy and strict quality controls. Individuals who have implemented the Gem therapy as per the process listed above and the guidelines have enjoyed the benefits and appreciated their gemstones. In majority of the refund cases we have seen that the individual has bought the gemstone but has not sought prior Vedic Recommendation from us which actually should be the first step towards choosing a Vedic Gemstone.

    50% Lifetime Buy Back
    Semi Precious Gemstones

    On all semi precious gemstones like Hessonite, Cat's Eye, Garnet, Tourmaline, Heliodor, Peridot, Topaz, Blue Sheen Moonstone, Iolite, Amethyst, Opals, Lapis Lazuli you have a lifetime value of 50% of your gemstone cost, minus the labour, appraisal, insurance and shipping cost. In case of using credit card there will be substraction of 5.5% of the order amount that is paid towards the credit card/ processing charges. If you have used paypal while ordering then there will be no processing charges that will be deducted.

    This is flat 50% return. Please note if the gemstone is returned it will have minor surface scratches and blemishes etc. which come with normal use. This gemstone will again go to the cutting and polishing centre. This incurs cutting and polishing costs and some kind of mineral wastage during a recut hence 50%.

    Organic Gemstones

    There is no buy back on Organic Gemstones like Natural Pearls, White Corals and Red Corals simply because these gemstones are not hard as precious gemstones and they waste over a period of time with use.

    Please note carefully:

    The buyback exists throughout your lifetime, provided

    1. The original invoice, certificate, Government appraisal documents (if any) is intact with you. Please preserve these documents. Without these documents, we will not be able to honour any case for refund or buyback and no further communication is entertained. These documents have to be compulsorily submitted to various legal authorities including the Reserve Bank of India and tax authorities so that the process is fast and without any hitches.
    2. The Gemstone has not been removed from its original setting, is in its original form when shipped/ delivered and is not damaged or having a crack.

    Till the above two conditions are met your mind is at peace and the buyback ensured.

    So are you ready to enjoy...

    If your answer is YES, Then
    We welcome YOU to the Gemstoneuniverse Family!!!

    Our Credentials

    About Us

    Real People... Real Gemstones... Real Results